Terms of Service

Last Updated: November 4, 2026

Introduction

Welcome to nestiivo.com (the "Website").

This Website is operated under the nestiivo brand by Sichuan Guanleng Cloud Computing Technology Co., Ltd. ("nestiivo," "we," "us," or "our").

These Terms of Service govern your access to and use of our Website, including browsing products, placing orders, and using the services made available through nestiivo.

By accessing or using our Website, or by placing an order, you agree to these Terms of Service and the applicable policies referenced below, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue your use of the Website.

Our online store is hosted on Shopify, which provides the e-commerce platform used to display products, process orders, and support online transactions.

These Terms apply to all visitors, customers, and other users of our Website.

We may update these Terms from time to time. Any revised version will be posted on this page with an updated date. Changes will apply as permitted by applicable law and will not retroactively change the agreed terms of orders already accepted, unless required by law. Where required, we will provide notice or obtain consent.

Section 1 – Website Access and User Responsibilities

By using our Website or placing an order, you represent that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.

If you allow a minor under your supervision to use our Website, you are responsible for that use to the extent permitted by applicable law.

You agree not to use our Website or services for any unlawful, fraudulent, or unauthorized purpose.

You must not attempt to interfere with the security, availability, or proper operation of the Website. Prohibited activities include:

• Introducing viruses, malicious code, or harmful software;

• Attempting unauthorized access to the Website or its systems;

• Disrupting Website functions or services;

• Interfering with other users' access to or use of the Website;

• Using the Website to engage in fraudulent or unlawful activities.

We may restrict or suspend access where reasonably necessary to address suspected fraud, security risks, unlawful activity, or material violations of these Terms, subject to applicable law.

Section 2 – General Terms of Use

We reserve the right to refuse or cancel transactions, limit quantities, or restrict access where reasonably necessary to protect customers, the Website, and our business operations, subject to applicable law and our published policies.

Information submitted through our Website will be handled in accordance with our Privacy Policy. Payment information is processed through the payment service providers made available during checkout.

Unless otherwise stated, Website content, including text, images, graphics, product descriptions, logos, and designs, is owned by or licensed to Sichuan Guanleng Cloud Computing Technology Co., Ltd.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected Website content without appropriate authorization, except where permitted by applicable law.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

Section 3 – Website Content and Information Accuracy

We make reasonable efforts to ensure that Website content is accurate, complete, and up to date. However, occasional errors, omissions, or outdated information may occur.

Product descriptions, images, availability, prices, promotions, and other Website content may be corrected or updated when necessary.

Product images are provided for illustrative and informational purposes. Actual product appearance may vary slightly due to lighting, display settings, photography, or normal manufacturing variations.

If an error materially affects an order, we may contact you to explain the issue and discuss an appropriate resolution. Where an order cannot be fulfilled as agreed, we will handle the matter in accordance with our applicable policies and legal obligations.

Corrections to Website content do not eliminate our obligations concerning orders already accepted or products that are defective, incorrect, or materially different from their descriptions.

Section 4 – Product Information, Pricing, and Availability

Product prices, availability, promotions, and service details may change from time to time.

We may update product listings, adjust prices for future purchases, modify our offerings, or discontinue products. Such changes will not retroactively change the agreed price of an accepted order, except where permitted or required by applicable law.

The total amount payable, including applicable shipping charges and any taxes collected at checkout, will be displayed before you complete your purchase.

If we identify a material pricing or product information error affecting an order, we will review the circumstances and contact you where appropriate.

If an order cannot be fulfilled as agreed, we will explain the available options and handle any cancellation and refund in accordance with applicable law and our published policies.

If we cancel an order after receiving payment, we will notify you and refund the amount paid for the cancelled order or items, including applicable shipping charges associated with the cancellation, as required by applicable law and our policies.

Section 5 – Products and Services

Certain products may be available exclusively through our Website and may be subject to limited availability.

Our product range includes consumer electronics, computer accessories, mobile accessories, and related household goods.

We provide product images, descriptions, and specifications to help customers make informed purchasing decisions.

The appearance of a product may vary slightly due to lighting, display settings, photography, or normal manufacturing variations. Such variations do not affect any rights you may have if a product is defective, incorrect, or materially different from its description.

Where reasonably necessary and permitted by applicable law, we may:

• Limit the quantities of products available for purchase;

• Restrict purchases by customer, household, or delivery location;

• Update product descriptions or specifications;

• Change prices for future purchases;

• Remove products or services from availability.

Changes to product listings do not alter our obligations regarding orders already accepted.

We cannot guarantee that a product will meet every individual preference or expectation. This does not limit your rights regarding defective, incorrect, or materially misdescribed products.

Shipping is currently available only within the United States. Please review our Shipping Policy for shipping charges, order processing times, and estimated delivery periods.

Returns and refunds are handled in accordance with our Return & Refund Policy.

Section 6 – Orders and Account Information

When placing an order, you agree to provide accurate, complete, and current information needed to process and deliver your purchase.

You are responsible for keeping your contact information, email address, billing details, and shipping address accurate and up to date.

Incorrect or incomplete information may delay order processing or delivery.

Submitting an order or receiving an automated order acknowledgment does not necessarily mean that the order has been finally accepted or shipped. Order acceptance, processing, cancellation, and fulfillment are governed by these Terms, our published policies, and applicable law.

If you need to correct order information, request a change, or cancel an order, please contact us as soon as possible.

Email: service@nestiivo.com

Whether a change or cancellation can be completed depends on the order's processing and fulfillment status and applicable law.

If you create an account, you are responsible for keeping your login credentials and verification codes confidential. Please contact us promptly if you suspect unauthorized access to your account.

Section 7 – Payments and Billing

Payments are processed through the payment methods and payment service providers made available at checkout.

By submitting an order, you authorize the applicable payment provider to process the payment for the total amount displayed during checkout.

You agree to provide accurate and complete billing information and to use a payment method that you are authorized to use.

If a payment cannot be authorized or completed, we may be unable to process or fulfill the order.

Your payment information is handled in accordance with our Privacy Policy and the applicable terms and privacy practices of the payment provider.

We do not intentionally collect complete payment card details or card security codes through ordinary customer support communications.

Section 8 – Shipping and Delivery

We currently ship to addresses within the United States only.

Order processing generally takes 1–5 business days after payment confirmation.

Available shipping methods, fees, and estimated delivery times are displayed at checkout.

Our current shipping options generally include:

• Standard Shipping: $2.99 for orders below $39.00, with estimated delivery of 10–20 business days after dispatch;

• Free Standard Shipping: Free for qualifying orders of $39.00 or more, with estimated delivery of 10–20 business days after dispatch;

• Express Shipping: $6.99 for eligible orders, with estimated delivery of 5–10 business days after dispatch.

Express Shipping remains a paid option even when an order qualifies for free Standard Shipping.

Delivery estimates are not guaranteed arrival dates and may be affected by carrier operations, weather conditions, holidays, transportation disruptions, and other circumstances beyond our reasonable control.

For additional information about processing, tracking, delayed shipments, and delivery issues, please review our Shipping Policy.

Section 9 – Returns, Refunds, and Cancellations

We offer a 180-day return period for eligible orders delivered within the United States.

Return requests must be submitted within 180 calendar days after delivery.

Approved eligible returns qualify for free return shipping in accordance with our Return & Refund Policy.

For personal-preference returns, products must generally be unused and in their original condition, with original packaging, accessories, and included materials returned where applicable.

Different conditions may apply to products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions.

If you wish to cancel an order, please contact us as soon as possible before shipment. Cancellation requests are subject to the order's fulfillment status and applicable law.

Once an order has been shipped, it generally cannot be cancelled through the ordinary cancellation process. Eligible returns may be requested after delivery in accordance with our Return & Refund Policy.

For complete information about return eligibility, return shipping, refund amounts, and refund processing times, please review our Return & Refund Policy.

Section 10 – Third-Party Services and Links

Our Website may use or link to third-party services, including Shopify, payment processors, shipping providers, analytics services, and other service providers that support our store operations.

Third-party services may be governed by their own terms and privacy policies. We encourage you to review those terms when using their services.

We are not responsible for the content or practices of independent third-party websites that we do not control. This provision does not limit any responsibility that cannot be excluded under applicable law.

Section 11 – Disclaimer and Limitation of Liability

We make reasonable efforts to maintain the availability and functionality of our Website. However, we do not guarantee that the Website will always be uninterrupted, error-free, secure, or available at all times.

To the extent permitted by applicable law, the Website and its content are provided on an "as available" basis. Any disclaimer of implied warranties applies only to the extent such disclaimers are legally permitted.

To the extent permitted by applicable law, Sichuan Guanleng Cloud Computing Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or inability to access it.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms removes or restricts applicable consumer protection rights, statutory warranties, or remedies available under applicable law.

Section 12 – Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs directly resulting from your unlawful use of the Website or your material violation of these Terms.

This section does not require you to indemnify us for losses caused by our own unlawful conduct, negligence where liability cannot legally be excluded, or other matters for which applicable law prohibits indemnification.

Section 13 – Termination or Restriction of Access

We may suspend or restrict access to our Website where reasonably necessary to address security concerns, suspected fraud, unlawful activity, or material violations of these Terms.

Any such action will be taken subject to applicable law and will not remove rights or obligations relating to orders already accepted, refunds due, or other matters that survive termination by their nature.

You may stop using our Website at any time.

Section 14 – Governing Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory protections or rights available under the laws that apply to their transactions.

Where applicable law provides mandatory consumer rights or remedies, those rights remain unaffected by these Terms.

Section 15 – Changes to These Terms

We may revise these Terms from time to time to reflect changes to our services, business operations, legal requirements, or Website functionality.

The latest version will be posted on this page with its updated date.

Changes will take effect as permitted by applicable law.

Your continued use of the Website after revised Terms are posted indicates acceptance of the revised Terms only to the extent permitted by applicable law.

Section 16 – Contact Information

If you have questions about these Terms of Service, please contact us using the information below.

Brand Name: nestiivo

Company Name: Sichuan Guanleng Cloud Computing Technology Co., Ltd.

Website: https://nestiivo.com/

Business Address:

Room 1605, 16th Floor, Unit 1, Building 14, No. 888 Heleyi Street, Chengdu High-Tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China.

Customer Service Email: service@nestiivo.com

Customer Service Phone: +86 28 8533 2222

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).

nestiivo is owned and operated by Sichuan Guanleng Cloud Computing Technology Co., Ltd.