Privacy Policy

Last Updated: November 4, 2026

1. Overview

Thank you for visiting nestiivo.com (the "Website").

This Privacy Policy explains how nestiivo, owned and operated by Sichuan Guanleng Cloud Computing Technology Co., Ltd., collects, uses, stores, shares, and protects personal information when you visit our Website, place an order, contact our customer support team, or otherwise use our services.

The types of personal information we process depend on how you interact with our Website and which features and services are available to you.

Our business is based in China. Depending on the services involved, your personal information may be processed in other countries where our service providers operate.

This Privacy Policy is intended to explain our information practices and the privacy choices available to you. Where applicable law requires consent for specific processing activities, we will obtain your consent through the relevant process.

2. Information We Collect

We may collect personal information directly from you, automatically through your use of our Website, and from third parties involved in providing our services.

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Place, manage, or inquire about an order;

• Create or update an account, where available;

• Subscribe to marketing communications, where offered;

• Participate in surveys or promotions, where offered;

• Contact our customer support team;

• Submit a return, refund, cancellation, or delivery-related request.

Depending on your interaction with us, this information may include:

• Name;

• Email address;

• Phone number;

• Shipping and billing addresses;

• Order details and purchase history;

• Payment status and transaction references;

• Information included in customer support messages and attachments;

• Other information you voluntarily provide in connection with an inquiry or request.

Payments are processed through the payment providers made available at checkout. The payment information collected and processed depends on the payment method and provider used.

We do not ask you to send complete payment card numbers or card security codes through our customer support email.

If you provide personal information about another person, you should have permission or another lawful basis to provide that information.

2.2 Information Collected Automatically

Depending on the technologies enabled on our Website, we may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address;

• Browser type and device information;

• Cookie and similar technology identifiers;

• Pages viewed and navigation activity;

• Shopping cart interactions;

• Referral sources;

• Approximate location derived from technical information;

• Interactions with emails or advertisements, where applicable tracking features are used.

This information may be collected through cookies, pixels, server logs, analytics tools, and similar technologies.

We may use automatically collected information to:

• Operate and maintain our Website;

• Support shopping cart and checkout functionality;

• Improve Website performance and user experience;

• Understand how visitors interact with our Website;

• Detect fraud and protect Website security;

• Measure analytics and advertising performance, where applicable.

Where advertising or analytics tools are enabled, information may also be processed for analytics, attribution, or advertising purposes, subject to applicable law and your available privacy choices.

2.3 Information Received from Third Parties

We may receive information from third parties involved in operating our store and providing our services, including:

• E-commerce platform providers, including Shopify;

• Payment processors;

• Shipping carriers and fulfillment providers;

• Fraud prevention and security services;

• Customer support platforms;

• Analytics and advertising providers, where used.

This information may include payment confirmations, shipment and delivery updates, fraud screening results, and information about interactions with our Website.

The information received depends on the services used and the circumstances of your interaction with us.

3. How We Use Personal Information

We may use personal information for the following purposes:

• To process and fulfill orders;

• To arrange shipping and delivery;

• To send order confirmations and shipping updates;

• To facilitate payments and maintain transaction records;

• To respond to inquiries and provide customer support;

• To manage cancellations, returns, and refunds;

• To maintain customer accounts, where available;

• To operate, maintain, and improve our Website;

• To detect fraud, prevent abuse, and protect Website security;

• To maintain business and transaction records;

• To comply with legal obligations and respond to valid legal requests;

• To send marketing communications where permitted;

• To analyze Website performance and advertising effectiveness where relevant tools are used.

Depending on applicable law and the purpose of processing, we may rely on contractual necessity, legitimate interests, consent, legal obligations, or another lawful basis.

Where consent is required, we will request it before carrying out the relevant activity. You may withdraw your consent where permitted by applicable law.

4. How We Share Personal Information

We may share personal information with service providers and other third parties when reasonably necessary to operate our store, provide our services, and fulfill the purposes described in this Privacy Policy.

These providers may include:

• E-commerce platform and Website hosting providers;

• Payment processors;

• Shipping carriers and fulfillment partners;

• Customer support service providers;

• Fraud prevention and security providers;

• Analytics providers;

• Advertising partners, where applicable tools are used.

We may also disclose personal information in the following circumstances:

• To comply with applicable laws, regulations, court orders, or valid legal requests;

• To investigate suspected fraud, security incidents, or unlawful activity;

• To protect our rights, property, customers, and Website;

• In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements;

• At your direction or with your consent.

We do not authorize service providers to use personal information for purposes beyond those permitted by the applicable arrangement and law.

Third-party services may independently collect or process information under their own privacy policies. We encourage you to review the privacy information provided by relevant third-party services when appropriate.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to support essential shopping functions, remember preferences, maintain security, understand Website usage, and support analytics or advertising where enabled.

Depending on the technologies in use, these tools may include:

• Essential Cookies: Required for core Website functions, such as shopping cart functionality and checkout.

• Preference Cookies: Used to remember settings and preferences.

• Analytics Technologies: Used to understand Website traffic, usage patterns, and performance.

• Advertising Technologies: Used to measure or support advertising activities, where applicable.

You can manage certain cookies through your browser settings and any cookie or privacy controls available on our Website.

Disabling certain cookies may affect shopping cart functionality, preferences, or other Website features.

Where applicable law requires consent for non-essential cookies or similar technologies, we will provide the relevant consent mechanism.

6. International Data Processing

Our business is based in China, and some of our service providers may operate in other countries.

As a result, personal information may be processed, transferred, or stored outside your state or country of residence. The privacy laws of those locations may differ from the laws where you live.

Where applicable law requires safeguards for international transfers of personal information, we will implement the safeguards required by that law.

7. Data Storage and Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders and provide requested services;

• Manage customer support, returns, and refunds;

• Maintain transaction and business records;

• Comply with legal, accounting, and regulatory requirements;

• Resolve disputes;

• Detect and prevent fraud;

• Protect the security of our Website and services.

Retention periods depend on the type of information, the reason it was collected, applicable legal requirements, and whether the information remains necessary for legitimate business purposes.

When personal information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate personal information;

• Request deletion of certain personal information;

• Request a portable copy of certain personal information;

• Withdraw consent where processing relies on consent;

• Opt out of certain targeted advertising activities or other sales or sharing of personal information, where applicable;

• Request information about certain processing activities;

• Appeal a decision concerning a privacy request, where applicable.

These rights are subject to applicable legal requirements and exceptions.

How to Submit a Privacy Request

To submit a privacy request, please contact us:

Email: service@nestiivo.com

Please describe your request and provide enough information for us to understand and process it.

We may request reasonable additional information to verify your identity and confirm that the request relates to personal information we process. We will not request more information than is reasonably necessary for verification and processing.

Where permitted by applicable law, an authorized representative may submit a request on your behalf. We may request evidence of the representative's authority and verification of your identity.

We will review and respond to requests within the timeframes required by applicable law.

Appeals

If you wish to appeal a decision concerning your privacy request, reply to our decision email and clearly state that you are requesting an appeal.

We will review the appeal where applicable law provides that right.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

9. Marketing Communications

Where permitted by applicable law, we may send promotional emails about products, offers, or store updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us at:

Email: service@nestiivo.com

Opting out of marketing communications does not prevent us from sending necessary transactional messages, such as:

• Order confirmations;

• Shipping notifications;

• Delivery updates;

• Refund notifications;

• Responses to customer support requests.

These messages are necessary for order management and customer service.

10. Security of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by our Website.

You should avoid sending sensitive payment credentials or unnecessary personal information through ordinary email.

11. Children's Privacy

Our Website is intended for a general shopping audience and is not knowingly directed at children who are below the age at which they can independently provide valid consent under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances that violate applicable law, please contact us at service@nestiivo.com so that we can review the matter and take appropriate action.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, or other external platforms.

Those third parties may collect and process personal information under their own privacy policies and terms. We do not control the privacy practices of independent third-party websites.

We encourage you to review the applicable privacy information before providing personal information to third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or information practices.

The revised version will be posted on this page with an updated date.

Where applicable law requires additional notice or consent for material changes, we will provide the required notice or obtain the necessary consent.

14. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us using the information below.

Brand Name: nestiivo

Company Name: Sichuan Guanleng Cloud Computing Technology Co., Ltd.

Website: https://nestiivo.com/

Business Address:

Room 1605, 16th Floor, Unit 1, Building 14, No. 888 Heleyi Street, Chengdu High-Tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China.

Customer Service Email: service@nestiivo.com

Customer Service Phone: +86 28 8533 2222

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).

nestiivo is owned and operated by Sichuan Guanleng Cloud Computing Technology Co., Ltd.