Contact Us
Contact Us
Supporting Your Shopping Experience
Welcome to nestiivo.
nestiivo is owned and operated by Sichuan Guanleng Cloud Computing Technology Co., Ltd. We manage the operations of nestiivo.com, including order processing, customer communication, shipping coordination, returns, refunds, and after-sales support.
Our goal is to provide a straightforward and convenient shopping experience through clear product information, transparent policies, and responsive customer service.
We specialize in consumer electronics, computer accessories, mobile accessories, and related household goods designed to support everyday convenience, productivity, connectivity, and entertainment.
Whether you have questions about a product, need an update on your order, have concerns about a payment, or require assistance after delivery, our customer support team is here to help.
We value customer feedback and use it to continuously improve our products and services.
Contact Our Team
If you need assistance with a product, order, shipment, return, refund, or other purchase-related matter, please contact us using the information below.
Customer Service Email:
Customer Service Phone:
+86 28 8533 2222
For order-related inquiries, please include:
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Your order number;
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The email address used during checkout;
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A brief description of your request.
Providing relevant order information helps us locate your order and assist you more efficiently.
Please do not include your password, complete payment card number, or card security code in customer service messages.
Customer Support Hours
Service Hours:
Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).
We aim to respond to inquiries as promptly as possible during our customer service hours.
Response times may vary during public holidays, promotional events, or periods of increased inquiries.
Company Information
Brand Name:
nestiivo
Company Name:
Sichuan Guanleng Cloud Computing Technology Co., Ltd.
Business Category:
Consumer Electronics, Computer Accessories, Mobile Accessories, and Related Household Goods
Website:
Registered Business Address:
Room 1605, 16th Floor, Unit 1, Building 14, No. 888 Heleyi Street, Chengdu High-Tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China.
nestiivo is a brand owned and operated by Sichuan Guanleng Cloud Computing Technology Co., Ltd.
Returns and Refunds
If you would like to return an item or request a refund, please contact our customer support team before sending any products back.
We offer a 180-day free return service for eligible orders delivered within the United States, subject to the conditions outlined in our Return & Refund Policy.
Return requests must be submitted within 180 calendar days after delivery.
Our customer support team will review your request and provide the applicable return instructions, authorized return address, and return shipping arrangements.
For approved eligible returns, nestiivo will provide a prepaid return label or another return shipping arrangement paid for by nestiivo.
Please do not send returned products to our registered business address unless our support team specifically instructs you to do so.
The authorized return address may differ from our registered business address.
For complete information about return eligibility, refund amounts, original shipping fees, and refund processing times, please review our Return & Refund Policy.
Shipping and Order Assistance
We currently ship to addresses within the United States only.
Orders are generally processed within 1–5 business days after payment confirmation.
Our available shipping methods include:
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Standard Shipping: $2.99 for orders below $39.00, with an estimated delivery time of 10–20 business days after dispatch.
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Free Standard Shipping: Available for orders of $39.00 or more, with an estimated delivery time of 10–20 business days after dispatch.
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Express Shipping: $6.99 for eligible orders where offered at checkout, with an estimated delivery time of 5–10 business days after dispatch.
Shipping transit estimates exclude the order processing period. Actual delivery times may vary due to carrier operations, weather conditions, holidays, transportation disruptions, and other circumstances.
Available shipping options and final charges are displayed at checkout before payment.
If you have questions about order processing, tracking information, delivery status, or shipping delays, please contact our customer support team.
For complete shipping details, please review our Shipping Policy.
Privacy and Customer Information
We respect the privacy of our customers and take reasonable measures to protect personal information.
When contacting our customer support team, please provide only the information necessary for us to assist with your inquiry.
Information submitted through customer support is handled in accordance with our Privacy Policy.
For information about how personal information is collected, used, shared, and protected, as well as your available privacy rights, please review our Privacy Policy.
Additional Assistance
For questions about our products, orders, delivery, returns, refunds, or store policies, you can contact us using the information below.
Email: service@nestiivo.com
Phone: +86 28 8533 2222
Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).
Thank you for choosing nestiivo. We appreciate your trust and look forward to assisting you.