Shipping Policy

Last Updated: November 4, 2026

nestiivo is owned and operated by Sichuan Guanleng Cloud Computing Technology Co., Ltd.

This Shipping Policy explains our shipping destinations, order processing times, shipping methods, delivery estimates, tracking procedures, and how we handle shipping-related issues.

1. Shipping Destinations

We currently ship to addresses within the United States only.

Available shipping methods depend on your delivery address and are displayed at checkout. Please ensure that your shipping address is complete and accurate before placing your order.

2. Order Processing Time

Orders are generally processed within 1–5 business days after payment confirmation.

Business days exclude weekends and public holidays. Orders placed outside our business hours generally begin processing on the next available business day.

Order processing includes order review, preparation, and packing. Processing time is separate from shipping transit time.

If a significant processing delay affects your order, we will notify you using the email address provided at checkout.

If we cannot ship your order within the promised timeframe, we will notify you of the delay and provide the options required by applicable law, including the option to cancel your order and receive a refund where applicable.

3. Shipping Methods, Fees, and Estimated Delivery Times

All amounts below are in USD.

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery After Dispatch
Standard Shipping	Below $39.00	$2.99	10–20 business days
Free Standard Shipping	$39.00 or more	Free	10–20 business days
Express Shipping	Eligible orders, as displayed at checkout	$6.99	5–10 business days

Free shipping applies to Standard Shipping on qualifying orders of $39.00 or more.

Express Shipping remains a paid option, including for orders that qualify for free Standard Shipping.

Available shipping methods and final shipping charges are displayed at checkout before payment is completed.

Delivery estimates begin after dispatch and exclude the 1–5 business day processing period. These estimates are not guaranteed arrival dates. Carrier operations, weather conditions, holidays, transportation disruptions, and other circumstances may affect delivery.

If a significant delivery delay occurs, we will provide updates and assistance where appropriate.

4. Order Fulfillment

Orders may be fulfilled from our own facilities or partner fulfillment facilities, depending on inventory availability and delivery requirements.

The shipping origin may differ from our registered business address. Orders may involve international transportation before final delivery within the United States.

Items in the same order may be shipped separately depending on inventory availability and fulfillment arrangements.

If an order is split into multiple shipments, you will not be charged additional shipping fees beyond the amount agreed to at checkout.

5. Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Tracking updates may take additional time to appear after the carrier receives and scans the package.

Please ensure that your checkout email address is correct and check your spam or junk folder if you do not receive a shipping update.

If you have not received a shipping update after the usual processing period, or if tracking remains unchanged for an extended period, please contact our customer support team.

Email: service@nestiivo.com

Please include your order number and tracking number, if available, so we can assist you more efficiently.

6. Delayed or Lost Shipments

If your order has not arrived by the end of the estimated delivery window, tracking has stopped updating for an extended period, or you believe your package may be lost, please contact us.

Email: service@nestiivo.com

Please provide the following information:

• Your order number;

• The email address used during checkout;

• Your tracking number, if available;

• A description of the delivery issue.

We will review the shipment and investigate with the carrier or fulfillment partner where appropriate.

If a package is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable requirements.

If tracking shows "Delivered" but you cannot locate the package, please check your delivery location, household members, and any carrier delivery notice.

If the package remains missing, contact us for assistance. A "Delivered" tracking status does not automatically prevent us from investigating your request.

7. Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing payment.

If you need to correct an address, contact us as soon as possible with your order number and the complete corrected address.

Email: service@nestiivo.com

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing, fulfillment, packing, or shipment preparation has started.

If an incorrect or incomplete address supplied by the customer results in a returned or undeliverable package, we will explain the available options and any applicable reshipping charges before arranging another shipment.

Any additional charges will be communicated before reshipment is arranged.

If the delivery issue results from an error on our part, we will arrange an appropriate resolution at no additional cost to you.

Nothing in this section limits any rights you may have under applicable law.

8. Damaged, Incorrect, or Incomplete Deliveries

If your order arrives damaged, contains an incorrect item, is missing an item, or is materially different from its description, please contact us as soon as reasonably possible.

Email: service@nestiivo.com

Please provide your order number, a description of the issue, and relevant photos of the product and packaging where available.

We will review the issue and arrange an appropriate solution, which may include a replacement, refund, authorized return, or shipment of missing items, in accordance with our Return & Refund Policy and applicable law.

You will not be charged additional shipping costs necessary to correct our fulfillment error or a qualifying product defect.

9. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

Email: service@nestiivo.com

Include your order number and the email address used during checkout.

Order changes and cancellation requests depend on the order's fulfillment status. Changes cannot be guaranteed once processing, packing, or shipment preparation has started.

If we successfully cancel your entire order before shipment, we will refund the amount paid, including any shipping fee, to your original payment method.

If we cannot ship your order within the promised timeframe, we will notify you of the delay and provide the options required by applicable law, including cancellation and a refund where applicable.

Orders that have already shipped generally cannot be canceled through the ordinary order cancellation process. Eligible returns after delivery are handled under our Return & Refund Policy.

10. 180-Day Free Returns

Our 180-day free return service applies to eligible orders delivered within the United States, regardless of whether you selected:

• Free Standard Shipping;

• Standard Shipping;

• Express Shipping.

You must submit your return request within 180 calendar days after delivery.

For change-of-mind or personal-preference returns, products must be unused and in their original condition, with original packaging, accessories, and included materials returned where applicable.

For products that arrive damaged, defective, incorrect, incomplete, or materially different from their descriptions, please refer to our Return & Refund Policy for the applicable return conditions.

Contact our customer support team before sending any item back. If your return is approved, we will provide return instructions and a prepaid return label or another return shipping arrangement paid for by nestiivo.

Please do not send returned products to our business registration address unless our support team specifically instructs you to do so.

Free return shipping does not automatically include a refund of the original outbound shipping fee. Refund eligibility, return conditions, refund amounts, and processing times are explained in our Return & Refund Policy.

11. Shipping Support

If you have questions about shipping methods, delivery estimates, tracking information, or an existing order, please contact our customer support team.

Email: service@nestiivo.com

Phone: +86 28 8533 2222

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).

We aim to respond as promptly as possible during our customer service hours. Response times may vary during public holidays, promotional events, or periods of increased inquiries.

12. Business Information

Brand Name: nestiivo

Company Name: Sichuan Guanleng Cloud Computing Technology Co., Ltd.

Website: https://nestiivo.com/

Registered Business Address:

Room 1605, 16th Floor, Unit 1, Building 14, No. 888 Heleyi Street, Chengdu High-Tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China.

Customer Service Email: service@nestiivo.com

Customer Service Phone: +86 28 8533 2222

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8).

nestiivo is operated and managed by Sichuan Guanleng Cloud Computing Technology Co., Ltd.

13. Applicable Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or limits any consumer rights that cannot legally be excluded, restricted, or limited.

Where applicable law provides additional protections regarding delivery, delays, cancellations, refunds, or other consumer matters, those rights continue to apply.